Support Elders Impact | Support Elders
  • Senior Health Care Service
  • Senior Health Care Service

Support Elders Impact

Helping Reconnect to the World

The landline phone is indispensable to an 89-year-old member of ours, who stays in a south Kolkata flat. The former teacher, whose vision is largely impaired, is not comfortable using a mobile. When two members ...


Duty with Dedication

Ms Gani, who stays in a flat under the care of Support Elders, was detected with arterial blockage during a routine ECG. The cardiologist advised her to go for pacemaker implantation.

...


Pain Relief on a Sunday Night

One of our members, Dr Chakraborty, started getting stomach cramps around 8 on a Sunday evening. His son rushed out to search for an SOS medicine earlier prescribed by a doctor for similar symptoms. He failed to ...


Rekindling Purpose To Live

Ms Dutta, a retired teacher, led a lonely existence after suffering a personal setback. Her health conditions too impeded her mobility. 

Ms Dutta enrolled with Support Elders after coming across ...


Our Staff Is Never Off Duty

Our Zonal Coordinator was in Agra on vacation when one of our members, Ms Ghosh, who stays alone in a flat in Kolkata, made an SOS call to him. The catheter fitted on her had somehow ...


Solving A Catch-22 Situation

One of our Zonal Coordinators received an early morning call from a lady, who was extremely worried about the respiratory distress of her father, Mr Nandi. The lady, who lived abroad, was in a precarious health ...


Rainy Night Emergency

Our National Alarm Centre received an emergency alert from the smart watch of Mr Gupta, who stays with his wife, in a flat. It was raining very heavily that night.

The ...


Surprise Lunch

The mobility of our members, Justice Ghosh and his wife, is largely restricted within the house due to geriatric complications. 

When a Member Care Associate reached the couple’s residence ...


Close Shave with Phone Fraud

When the Enriching Cognitive Solutions (ECS) team went to visit Mr De, they saw the tensed member busy on a phone call. On enquiring, his wife said it was a call from an official seeking some ...


Finding New Meaning in Life

After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.  

After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.  

The Support Elders Enriching Cognitive Solutions (ECS) team organised a picnic for its members near the retirement home where Mr Roy resided and persuaded him to join in. He admitted having enjoyed himself there. A month later, he was invited to participate in the Basanta Utsav. The interaction with the other members rekindled his passion for writing. He started to contribute to the newsletter and write blogs for our website. 

Three months on, he has become one of the most active members among the ECS subscribers. Mr Roy searches the internet and goes through reference books to seriously prepare for the topic taken up at every discussion event that is organised by the Support Elders team. 

But the most rewarding thing for us is that the regular ECS events have made Mr Roy move back to his own house in the city though he visits the old-age home occasionally. It shows how much faith and trust he has in Support Elders. And we feel honoured by that.

Support Elders Impact: ECS enhances our members’ lives


Passport Interview Relief

Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots. 

Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots. 

A Member Care Associate accompanied the couple to the PSK on the scheduled date and seated them in the waiting lounge. But the electronic board displayed that they would be interviewed at separate counters and time slots. It was a tricky situation because it implied that the Member Care Associate would have to queue up on behalf of the couple at two separate counters during the afternoon rush hour. Else, one member would miss the interview, leading to unnecessary harassment.

The Member Care Associate, an ex-serviceman, managed the difficult situation with considerable tact, running up and down between the two counters, located far apart, and persuading PSK officers and other interviewees to let Mr and Ms Basu advance in queue. By the end of the day, both Mr and Ms Basu completed their respective passport renewal interviews smoothly.

The couple lauded the efforts of the Member Care Associate and were happy to have enrolled as members of Support Elders.

Support Elders Impact: Smooth experience ensured for our members, no matter what


Saving the Long Walk

Wing Commander Mukherjee was due for an audiometry evaluation for the past five months. However, the necessary tests kept getting deferred. Finally, a Member Care Associate escorted the Mukherjee couple to Command Hospital. At 90, the member ...


Supper Samaritan

Ms Mukherjee lives in a flat in a housing society on the southern fringes of Kolkata. She tries to live as best as she can, given her age and delicate health. Living within her limited means, ...


Your concern is ours

The elderly Ms Guha was weighed down by her dementia and other health complications and living alone in a Salt Lake flat. Support Elders had been taking care of her health and finances.

One ...


Breathing Easy

Early one morning in April, Ms Dasgupta, who stays all by herself, gave an SOS call to Support Elders. She was in trouble and needed urgent help.

Ms Dasgupta is dependent ...


Emergency Comes Unannounced

Our member, Mr Nag slipped and fell on the wet washroom floor in his flat around 5 a.m. Not wishing to disturb his sleeping wife, he immediately connected with the 24x7 Support Elders National Alarm Centre ...


You are not Alone!

Her failing eyesight and geriatric problems had robbed former teacher and cookbook writer, Ms Silliman, of the confidence to step out of her house. She had had to give up even going to buy baking ingredients ...


Healing through care

A few years ago, Ms Gupta led a rather difficult life, with ceaseless health complications. In fact, she used to be frequently hospitalised, and even put in the ICCU. Doctors had advised  brain surgery for ...


Easing Dialysis Sessions

Mr Basu had many health issues when he first enrolled with Support Elders. He needs to be regularly taken for dialysis. The Member Care Associates take him for evening dialysis sessions to the hospital, which take ...


Help at hand

Mr Banerjee felt uneasy in the middle of the night. His wife summoned a doctor who advised immediate hospitalisation. She alerted the Support Elders National Alarm Centre. Within half an hour, a Member Care Associate arrived ...


Yours parents are ours!

The increasing health complications of Mr Guha made his Mumbai-based son enrol him with Support Elders. Shuttling between Mumbai and Kolkata started taking a toll on his work.

His father’s ...


Leave your woes to us

An amount of Rs 10,000 went missing from octogenarian Mr Ghatak’s bank account. The frail gentleman, with failing health, could not visit the bank without assistance. Climbing down four floors of the building, which housed his ...